Shipping policy

Shipping Policy

1. General delivery

Delivery of Products purchased from Charles Parsons Group ( Delivery) is taken to occur at the time that:

  • you, or your nominated carrier takes possession of the products at the relevant Charles Parsons Group address;
  • Charles Parsons Group (or Charles Parsons Group’s nominated carrier) obtains a receipt or delivery docket signed by a person at the nominated address; or
  • Charles Parsons Group (or Charles Parsons Group’s nominated carrier) delivers the products to your nominated address, even if you are not present at the address.

Any delivery date or time specified by us is a guideline or estimate only and Charles Parsons Group will not be held liable for any loss or damage suffered as a result of any delay in delivery. You agree that you will still accept delivery of the products even if they are delivered on a different date and time. However, if a Product is not delivered within a reasonable time after the estimated date, please contact us.

All orders will be delivered within usual business hours and cannot be delivered to a P.O. box address.

Please ensure your delivery address is accurate, as we do not accept any liability for non-delivery or delayed parcels due to incorrect details and you may incur a re-delivery fee.

1.1 Delivery within Australia

Except for pre-orders, we aim to deliver orders within Australia between 7 to 10 business days from receipt of order, subject to stock availability. If you require expedited delivery of your item, kindly reach out to our office on 1300 367 695 to verify stock availability.

Depending on where you live, we use either Australia Post, Toll Ipec, Couriers Please, Star Track, Sampson Express or an alternative carrier(s). Please note that all of these carriers require you to sign for your delivery.

Moving forward most of these carrier(s) are going paperless, so many of the drivers are not leaving "sorry we missed you" cards, you can monitor your tracking information through the carrier(s) website to receive up to date information.

1.2 Delivery within New Zealand

Except for pre-orders, we aim to deliver orders within New Zealand between 7 to 10 business days from receipt of the order, subject to stock availability. If you require expedited delivery of your item, kindly reach out to our New Zealand office on 0800 327 243 to verify stock availability.

Depending on where you live, we use either NZ Couriers, Poste Haste or Mainfreight or an alternative carrier(s). Please note that all of these carriers require you to sign for your delivery.

1.3 Other international deliveries

Currently, we do not ship to addresses outside of Australia and New Zealand.